Frequently Asked Questions

Start with the size guide on the product page. Compare your body measurements and leave room for anything you plan to wear underneath. Check the available options for that particular item rather than assuming every style fits the same way. If you need help or a measurement is missing, send us the product link before ordering.

Ask our team about the item you have in mind before placing an order. Availability, measurements, price and production time need to be confirmed for each request. Customized or personalized pieces are outside our standard return conditions.

Most standard orders need around 2–3 business days for processing. After dispatch, delivery usually takes about 8–10 business days, depending on the destination and courier. Custom work and temporarily unavailable stock may take longer. These are estimates; customs, holidays and carrier delays can affect timing.

Standard shipping is available at no extra charge for many major destinations, including the United States, United Kingdom, Canada and Australia. Remote or high-cost delivery areas may have an additional charge. Review the shipping options and total for your destination before paying.

Shipment details are provided after dispatch where tracking is available. A new tracking number may take time to appear in the courier’s system. Keep your order confirmation and check the email address used for your purchase. Contact support with your order reference if tracking remains unchanged for an extended period.

Eligible return or exchange requests can be started within 30 days of delivery. Keep the item in its original condition with the tags attached and wait for return authorization before posting it back. Report an incorrect item or significant manufacturing issue within 24 hours of delivery. Review our Return & Exchange Policy for exclusions and shipping responsibilities.

Change-of-mind and accidental-purchase requests may not qualify under our standard return policy. Customized items, altered products and extensively worn pieces are also excluded. Contact support before sending anything back so eligibility can be checked for your order.

Contact us as soon as you notice a problem. Changes depend on whether preparation or dispatch has already begun. Approved cancellations before 48 hours carry a 35% deduction; from 48 hours until five days, a 50% deduction applies. Orders generally cannot be canceled after five days or dispatch. See the Order Cancellation Policy for the complete terms.

Lighting, camera settings and your display can affect how a shade appears. Read the colour and material information on the product page and compare all available photos. If you need a closer view, use Ask a Question and include the product name or link.

Check the card number, expiry date, available funds and billing address. Your bank may require an additional security check. Only payment methods shown at checkout are available for the order. Contact your bank if it continues to decline the transaction; never send us your complete card number, password or security code.

Import duties, VAT and similar charges may be applied by the destination country. These are generally the recipient’s responsibility and are separate from the product and delivery price. Local rules vary, so check with your customs authority if you are unsure.

Use Contact Us for an existing order, delivery or return enquiry. Use Ask a Question for product details, sizing or additional photographs. Include your order reference or the product link so the team can identify the right item. Callback arrangements and any special requests must be confirmed by support.