At THELEATHERWARD, we want every order to feel right when it reaches you. If your jacket is not the correct size, arrives with an eligible issue, or you need an exchange, you can contact us within 30 days of delivery.
How to Start a Return or Exchange
Get in touch with our support team within the 30-day return period and share your order details along with the reason for your request.
To help us review the case, we may ask for clear photographs of the jacket, including a photo of the item being worn and another showing the collar label or product tag.
Requests submitted after the 30-day period may not be accepted.
Return Conditions
To qualify for a return or exchange, the item must remain in its original condition. It should be unused apart from a reasonable fit check, with all original tags still attached and packaging included where possible.
Products that have been altered, damaged after delivery, customized, or personalized are not covered by the standard return policy.
If you receive an incorrect item or notice a significant manufacturing issue, please contact us within 24 hours of delivery so we can review it as quickly as possible.
Non-Returnable Orders
We may be unable to approve a return where the product has been worn extensively, altered, personalized, or returned without its original tags.
Orders placed in several different sizes only for comparison may also fall outside our standard return terms.
Requests caused solely by an accidental purchase, change of mind, or submitted after the allowed return period may not qualify.
Return Shipping
Customers are responsible for the cost of shipping an approved return back to us unless the issue resulted from an error on our side.
Original delivery charges are not refundable because shipping and fulfillment services have already been completed.
For added security, we recommend using a tracked courier service when sending your return.
Exchanges
Need a different size? Once your original jacket has been approved for exchange and meets the required conditions, we can arrange a replacement.
The customer is responsible for the shipping cost of the replacement parcel. Charges can vary depending on destination, weight, and package size.
Return Authorization
Before sending anything back, please wait for approval from our support team.
Approved requests will receive a Return Authorization reference. Include this reference with the parcel so our team can identify and process your return correctly.
Customs & Import Charges
International shipments may sometimes be subject to customs duties, taxes, or import fees depending on local regulations.
These charges are determined by the destination country’s authorities and, where applicable, are the responsibility of the customer.
No Restocking Fee
We do not add a separate restocking or repackaging charge to approved standard returns.
Any applicable shipping costs or deductions will be communicated clearly during the return process.
Refunds
After your returned item arrives, it will be inspected to confirm that it meets our return requirements.
Once approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
We’re Here to Help
Every THELEATHERWARD jacket is checked before dispatch, but if something does not look right when your order arrives, contact our team with clear details and photos.
We will review the situation and guide you through the return or exchange process.