At THELEATHERWARD, we understand that plans can change after an order has been placed. That is why we provide a clear cancellation process based on how far your order has progressed.
Because every order begins moving through payment verification, preparation, packing, and dispatch stages shortly after purchase, the amount refundable may depend on when the cancellation request is submitted.
Cancellation Within 24 Hours
If you contact us within 24 hours of placing your order, we can review your cancellation request before the order moves too far into processing.
A 35% cancellation charge will apply, and the remaining eligible balance will be refunded to your original payment method.
Cancellation Between 24 and 48 Hours
For an approved cancellation requested after the first 24 hours and before 48 hours have passed, the 35% cancellation charge also applies. The remaining eligible balance will be refunded to the original payment method, provided the order has not already shipped.
Cancellation From 48 Hours
Once 48 hours have passed since your order was placed, production, preparation, or fulfillment may already be underway.
A 50% deduction will apply to an approved cancellation requested from 48 hours until 5 days after ordering, with the remaining eligible balance refunded. Orders that have already shipped cannot be canceled.
Cancellation After 5 Days
Once 5 days have passed, the order is generally considered too far along in the fulfillment process to be canceled.
At this stage, the item may already be packed, scheduled for dispatch, or handed over for shipping.
Most orders require approximately 2–3 business days for processing before dispatch. Delivery time after dispatch is separate; check the Shipping Policy for destination estimates.
Orders That Have Already Shipped
Once a parcel has been dispatched, we may no longer be able to stop or cancel it.
If the order has already left our facility, you can receive the item first and then request a return under our 30-Day Return & Exchange Policy, subject to the applicable return conditions.
How to Request a Cancellation
To request a cancellation, contact the THELEATHERWARD customer support team as soon as possible after placing your order.
Please provide your order number and the email address used at checkout so we can locate the order quickly and confirm its current status.
A cancellation is only considered confirmed once our support team has approved the request.
Refund Processing
Approved refunds are issued back to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Any applicable cancellation deduction will be confirmed before the refund is processed.
Why Cancellation Charges Apply
Once an order is confirmed, several fulfillment steps may begin immediately, including payment processing, inventory allocation, order handling, packaging, and preparation for shipment.
Cancellation deductions help cover costs that may already have been incurred before the order is stopped.
Final Note
We recommend reviewing your product, size, shipping address, and order details carefully before completing checkout.
If you notice an issue after ordering, contact us as early as possible. The sooner we receive your request, the more likely we are to assist before the order reaches its final fulfillment stage.
THELEATHERWARD — clear policies, straightforward service, and support when plans change.