Privacy Policy

1. Information You Provide

When you place an order, create an account, or contact us, you may provide information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Account details
• Order information
• Messages sent to customer support

We use this information only where it is reasonably necessary to provide our services.

2. Order Information

When you make a purchase, your details help us process the order, arrange delivery, send confirmations, provide tracking updates, and assist with any order-related questions.

We may also keep certain order records for customer support, accounting, fraud prevention, and legal purposes.

3. Account Information

If you choose to create a THELEATHERWARD account, we may store information that helps you manage your profile, review previous orders, update delivery details, and access your account securely.

You are responsible for keeping your login information confidential.

4. Customer Support

When you contact us, we may keep a record of your message and relevant order details.

This helps our team understand previous communication, respond more effectively, and provide consistent support if you contact us again.

5. Website Usage Information

Certain information may be collected automatically while you use our website.

This can include your browser type, device information, pages visited, approximate location, referring website, and general interaction with the site.

We may use this information to improve website performance, understand customer behavior, identify technical issues, and make our store easier to use.

6. How We Use Your Information

We may use customer information to:

• Process orders
• Arrange shipping
• Send order updates
• Provide customer support
• Maintain accounts
• Improve our website
• Prevent fraudulent activity
• Understand website usage
• Meet legal obligations
• Send marketing messages where permitted

We do not use your personal information for unrelated purposes without a valid reason.

7. Sharing Your Information

THELEATHERWARD does not sell or rent your personal information.

Certain information may be shared with trusted companies that help us operate our business.

These may include:

• Payment providers
• Shipping and courier companies
• Website service providers
• Analytics providers
• Fraud-prevention services
• Professional or legal advisers where necessary

Only the information reasonably required to provide the relevant service is shared.

8. Payment Information

Payments may be processed through secure third-party payment services such as Stripe, where available.

THELEATHERWARD does not intentionally store your complete card details on its own website servers.

Payment providers handle sensitive financial information according to their own security standards and privacy policies.

9. Marketing Communications

Where permitted, we may occasionally send emails about new products, collections, promotions, or brand updates.

You can unsubscribe from promotional emails at any time using the unsubscribe option provided in the message.

You may still receive essential communications related to orders, payments, deliveries, returns, or customer support.

10. Cookies

Our website may use cookies and similar technologies.

Cookies can help us remember your preferences, maintain shopping features, understand traffic, improve website performance, and personalize certain parts of the experience.

Where required by law, you may be given options to manage non-essential cookies.

11. Data Security

We use reasonable security measures designed to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based service can guarantee complete security at all times.

We continue to review and improve the protections used across our website and services.

12. Data Retention

We keep personal information only for as long as reasonably necessary.

The length of time may depend on the reason the information was collected, including order management, accounting, customer service, fraud prevention, dispute resolution, or legal requirements.

13. Your Privacy Rights

Depending on your location, you may have rights relating to your personal information.

These may include the right to:

• Request access to your information
• Correct inaccurate information
• Request deletion where legally available
• Restrict certain processing
• Withdraw marketing consent
• Ask questions about how your information is used

Some requests may require identity verification or may be limited by legal obligations.

14. Legal Disclosure

We may disclose information where required by law, court order, government request, or another valid legal process.

Information may also be used where reasonably necessary to protect our business, customers, website, or the rights and safety of others.

15. Third-Party Websites

Our website may contain links to websites operated by other companies.

THELEATHERWARD is not responsible for the privacy practices of websites outside our control.

We recommend reviewing the privacy policy of any third-party site before providing personal information.

16. International Customers

If you shop with THELEATHERWARD from another country, your information may be processed or stored in locations different from your own.

Where required, appropriate measures may be used to protect personal information transferred internationally.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or legal requirements change.

The latest version will always be published on this page.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or how THELEATHERWARD handles customer data, please contact our support team through the contact details listed on our website.

THELEATHERWARD — your information, your trust, our responsibility.